"FAQ & Support"
If you would like a super-quick answer to your question, rather than waiting to get a response from the team, then please look through our help section!
As we constantly add in the most frequently asked questions, the vast majority of common questions and their answers will be right here! Please be aware that if you do submit a question then it may take 24-48 hours for us to get back to you.
Thank you in advance!
Please do not hesitate to contact us if you have any unanswered questions. Simply click on the "Click Here To Contact Us" link further down the page. .
Your Questions Answered:
Unlike other flight simulators you don't need a super computer to start. These are the minimum system requirements:
1. a 2 GHz, dual-core CPU
2. 512 MB Ram
3. 1024 x 768 px Display with at least 16 bit color
4. DirectX compatible graphics card with 128 MB Ram
VirtualPilot3D™ will take advantage of as many cores or distinct processors as you can afford. If you've a faster computer, it will run in a higher setting.
Q: Is this compatible with Windows 8 or Windows 7 64 bit or Macs?
Yes. It is designed to work on Windows 8 as well as Windows 7 64 bit, 32 bit systems, Windows XP, Vista. It is not compatible with Macs however.
Q: Is this a one-time payment and are there any hidden charges?
You pay only once. There are NO hidden fees or extra charges and updates are free for life.
Q: Is this available in DVD format?
Yes. After you've purchased VirtualPilot3D™, you can specify your address in the members area and we'll send you the 4-DVD physical edition so you do not have to download everything if you choose not to.
Q: Can I use a mouse and keyboard to play this?
Yes. If you prefer, you can simply play with the mouse and the keyboard. We do not force you to buy expensive hardware to start playing the game.
Q: Does it support multiple-monitors, TrackIR or my hardware setup?
VirtualPilot3D™ supports up to 9 multiple monitors as well as TrackIR. It also supports all major flight hardware products including rudders, yokes, flight systems etc.
Q: I interested in purchasing but I would like a trial first?
VirtualPilot3D™ currently does not have a demo version. You can take a look at the in-game videos to preview the game.
Q: Is there a list of aircraft?
You can take a look at our partial list of aircraft here. Do note that it is a partial list. The full aircraft listing is updated every month in members area
Q: Can I pay by check or money transfer?
VirtualPilot3D™ can only be purchased by credit/debit card or Paypal. We are unable to process checks or money transfers.
Q: Are my credit card details secure?
Absolutely. VirtualPilot3D™ is committed to making the purchase and order process as simple and secure as possible, both for our customers benefit as well as ours. For this reason we use third party payment retailer Click2Sell to process all of our online transactions.
Click2Sell is VeriSign secure which is considered the world's most secure credit card payment provider. Click2Sell requires: the CVV2 or CVC2 security code. This 3 digit code is found on the back of your credit card. All these ensure that your credit card details will be safe when you make your purchase.
Q: My credit card declined. Why?
Click2Sell (our payment processor) has some automated security features when it comes to credit card transactions, especially with overseas credit cards. For instance, if the country of origin of the credit card and the country where VirtualPilot3D™ is being ordered from are different then it is likely that the transaction will be denied.
I realize that this can be frustrating but as usual it is a few people who spoil it for the rest by trying to rip-off the system. If you are unsuccessful you can try getting someone from your home country to process the transaction for you on your behalf, and then sending the login details to you.
Q: Can I download this on another computer?
Yes. After purchasing, you'll receive your link to the private members area. You can access the members area from any computer so you can download it anytime. You can also opt for the 4-DVD edition. There is no expiry date and you can install the program on as many computers as you like.
Q: How do I get access again? I've lost the members area
When you purchase VirtualPilot3D™ you will receive access to the Members Download Area. You will also be sent an email with the membership download details. Please look into your inbox or spam folders to locate that email.
If you have lost the email, you will need to contact the support team here . Don't forget to provide your email address used, name on the credit card and the date of purchase!
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